Frequently Asked Questions
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The average delay is 25 to 45 days depending on the selected route, from the warehouse in China to delivery in Africa.
We charge based on the billable weight, meaning the higher of your actual weight and your volumetric weight (CBM × 1000). The freight calculator gives you an instant estimate.
Yes, you can top up your wallet via a payment aggregator (FedaPay, KKiaPay) or through one of our agents, then pay for your services directly from your balance.
Every parcel has a tracking number available in the app, with a detailed timeline: received, registered, grouped, shipped, arrived at destination, delivered.